Microsoft Teams : Integrating with Service Now – Part 1 – Connecting to Service Now from Power Automate

Creating Service Now connection from Power Automate

Hi All,

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Use Case / Background: In one of our project we have requirement that – Incident should be created in Service Now when we post message in Teams channel. Since this is new for me so study/learning begins πŸ™‚ and as usual sharing as well πŸ™‚

So first step here I am trying to create the service now connection from Power Automate and hence this article πŸ™‚

Details :

  • To connect to the ServiceNow from Power Automate we need ServiceNow URL (ServiceNow Instance) and ServiceNow account credentials
  • For our demo purpose we will create free ServiceNow developer account

Service Now :

  • ServiceNow allows us to create developer free account.
  • This developer account we can use for connecting the Service Now from Power Automate
  • If you already have Service Now developer account then please skip below step
  • Creating Service Now developer account :
Service Now creating free account - https://developer.servicenow.com/dev.do
Fig1 : Service Now creating developer free account – https://developer.servicenow.com/dev.do
Service Now creating developer free account - Registration for new user
Fig2 : Service Now creating developer free account – Registration for new user
  • Once we have user registered, just verify your account by clicking the link from email which you received and we are ready to go

Power Automate :

  • Once we ready to with Service Now developer account we are ready to create the connection to Service Now from Power Automate
  • Go to the Power Automate home page
  • From left side pane, please click on “Connectors” as
Power Automate - Home page, selecting "Connectors" from left side pane
Fig3: Power Automate – Home page, selecting “Connectors” from left side pane
  • We will be redirected to Connectors page and there please search for “Service” string in search box as
Fig4: Power Automate - Connectors page - creating connector for "Service Now"
Fig4: Power Automate – Connectors page – creating connector for “Service Now”
Power Automate - Service Now connector - creating connection with ServiceNow
Fig5: Power Automate – Service Now connector – creating connection with ServiceNow
  • From the above Fig5 we will see some useful OOB actions available from Microsoft
  • Select any action, here we will select action say – “Email me a list of ServiceNow Incidents created last week“, and here we need to create the connection to ServiceNow as
Power Automate - Creating new ServiceNow connection
Fig6: Power Automate – Creating new ServiceNow connection
  • Once we click on “+” sign we will get a popup to create connection as
Power Automate - Creating new ServiceNow connection
Fig7: Power Automate – Creating new ServiceNow connection
  • Please enter “Connection Name”
  • Once we could connected successfully we could see it as shown in below fig
Power Automate - New ServiceNow connection is created successfully
Fig8: Power Automate – New ServiceNow connection is created successfully

I’ll stop here, in next article we will execute OOB flow to get all the tickets which are assigned to me , discuss and proceed further

Thanks for readingΒ πŸ™‚ Feel free to discuss / comments / questions πŸ™‚ SHARING IS CARING πŸ™‚

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