Azure DevOps – Resolving error “The identity ‘ ‘ for the field ‘Assigned To’ is not in the scope of this organization”

Azure DevOps - Resolving error "The identity ' ' for the field 'Assigned To' is not in the scope of this organization

Hi All,

LIFE IS BEAUTIFUL πŸ™‚ I hope we all are safe πŸ™‚ STAY SAFE, STAY HEALTHY, STAY HOME πŸ™‚

Today new issue and solution πŸ™‚ 

We have started discussing Azure DevOps. In last 13 articles of Azure DevOps we discussed

  1. Introductory part of Azure DevOps β€“ Introduction of Azure DevOps 
  2. Organizations in Azure DevOps β€“ What are Azure DevOps Organizations, how to create Organizations, permissions etc. 
  3. Microsoft Azure DevOps β€“ Deleting and Recovering Organization 
  4. Microsoft Azure DevOps – Projects β€“ What are Azure DevOps Projects, how to create Projects, permissions etc. 
  5. Microsoft Azure DevOps – Types of Projects β€“ Public project, Private project 
  6. Microsoft Azure DevOps – Project settings 
  7. Microsoft Azure DevOps – Deleting and Recovering Projects 
  8. Azure DevOps – REST APIs – Part 1 – for Projects 
  9. Azure DevOps – REST APIs – Part 2 – Creating Personal Access Tokens (PATs) 
  10. Microsoft Azure DevOps – REST APIs – Part 3 – Personal Access Tokens (PATs) β€“ β€œRevoke”, β€œEdit” and β€œRegenerate” operations 
  11. Microsoft Azure DevOps – Boards 
  12. Microsoft Azure DevOps – Create a Wiki for your project 
  13. Microsoft Azure DevOps – Boards – Work Items 

Take away from this article: At the end of this article we will got to know about

  • How to assign work item to different domain users

Background: I have new project details for which I need to create the backlog in DevOps. We have our Azure DevOps and organization created in it. So we need to create the Project with respective process (SCRUM, BASIC, AGILE AND CMMI).

I created new Project with SCRUM process as

Azure DevOps - Creating new private project with Scrum process
Fig: Azure DevOps – Creating new private project with Scrum process

As project created successfully then started creating backlog. Since its SCRUM process we are using, first work item creating is EPIC as

Azure DevOps - Creating new Epic in project
Fig: Azure DevOps – Creating new Epic in project

Here, this EPIC I need to assign to my different account – psabadra@gmail.com. This is different domain than my DevOps is created – prashamsabadra@live.com

Error: When I tried to assign the EPIC with my different domain getting an following errors:

The identity value ‘psabadra@gmail.com’ for field ‘Assigned To’ is an unknown identity.

OR, for same issue, you may have different error as

The identity ‘<user name>’ for field ‘Assigned To’ is not in the scope of organization

Azure DevOps - Creating new Epic in project and assigning to the user from different domain
Fig: Azure DevOps – Creating new Epic in project and assigning to the user from different domain – – Error – “The identity value ‘psabadra@gmail.com’ for field ‘Assigned To’ is an unknown identity..”

OR

Fig: Azure DevOps – Creating new Epic in project and assigning to the user from different domain – Error – “Error loading identities. Please try again.”

Solution: Solution is very simple. We just need to add user at organization level as

Go to Organization overview pagehttps://dev.azure.com/<organization name> here https://dev.azure.com/prashamsabadra

Azure DevOps - Organization Home page
Fig: Azure DevOps – Organization Home page

Go to Organization Settings page => https://dev.azure.com/<organization name>/_settings/organizationOverview, here https://dev.azure.com/prashamsabadra/_settings/organizationOverview and from left page go to Users as

Azure DevOps - Organization Settings page - Users - Adding new user
Fig: Azure DevOps – Organization Settings page – Users – Adding new user

Click on “Add users” button as shown in above figure. Here we will add new user from different domain where we need to assign different domain user as

Fig: Azure DevOps - Organization Settings page - Users - Adding new user
Fig: Azure DevOps – Organization Settings page – Users – Adding new user

Make sure you user is added successfully. We will have notification as

Azure DevOps - Organization Settings page - Users - New user added successfully
Fig: Azure DevOps – Organization Settings page – Users – New user added successfully

Once new user is added successfully at organization level we could then successfully assign the work item to the respective user πŸ™‚ as

Azure DevOps - work item is successfully assigned to different domain user
Fig: Azure DevOps – work item is successfully assigned to different domain user

We have very good series going on Azure DevOps. Please have a look once – https://knowledge-junction.com/?s=Azure+DevOps

Thanks for reading πŸ™‚ Feel free to discuss / comment / questions πŸ™‚ SHARING IS CARING πŸ™‚

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