O365 - Custom Helpdesk card

M365 – The help and support pane is now available from the Office 365 navbar

Hi All,

We will discuss one of the new feature recently rolling out across the tenants in o365. Feature is – customized help and support pane. It will be shown in our o365 navbar.

With this feature we can streamline our o365 users support by providing customized contact info to the help pane. Our users will get this help contact information by clicking the help icon appears on the right top corner in navigation bar.

Background: Currently without using this feature help pane appears as shown in following figure 1

M365 - OOB help pane in o365 / SharePoint online

Fig 1 : M365 – OOB help pane without customization in o365 / SharePoint online

So here as shown in above figure there is no any contact information available in case our user has any query or help needed. Only those OOB link appears.

New feature customized help and support pane: As a o365 Admin now we can customize contact information to the help pane.

To enable this feature we need to configure the helpdesk contact card in Admin portal. Following are the steps to configure the helpdesk contact card in Admin portal:

Microsoft 365 - App Launcher. Launching Admin portal
  • Go to the Admin portal from App Launcher as

Microsoft 365 - Admin center - Settings  data-recalc-dims=> Organization profile” class=”wp-image-4657″/>
  • From Settings select Organization profile as
Microsoft 365 - Admin center - Organization profile page
  • From Organization profile page select setting “Provide customized help desk contact info” as shown in below figure and click on “Edit” button
Microsoft 365 - Admin center - Custom help desk card setting
  • “Custom help desk” pane will open as
Microsoft 365 - Admin center - Organization profile - Creating custom helpdesk card
  • Please Turn on the “Help desk card” (Note: To create this custom help desk card we must have Global Admin rights and have a license to Exchange online) as

Microsoft 365 - Admin center - Organization profile - Custom helpdesk card
  • Once we have turned on the custom “Help desk card” we have options to enter the details as
Microsoft 365 - SharePoint online site - help icon - customized help desk card for end users
  • Once we have all the details are in place we are ready to see the details on all sites as (Note: User need to sign out and sign in again to see the details)

This seems to be very good feature and as a hardcore o365 user really happy to see this feature. I’ll definitely recommend for all my customers 🙂

This change is associated with Microsoft 365 Roadmap ID: 42268

Will conclude here now, thanks for reading 🙂

Keep reading, share your thoughts, experiences. Feel free to contact us to discuss more. If you have any suggestion / feedback / doubt, you are most welcome.

Stay tuned on Knowledge-Junction, will come up with more such articles.


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